Stray Kutz takes out Lake Haven awards

The centre hosts the awards as an acknowledgement of excellence across retail business management functions including customer service, marketing, store merchandising and sales performance.

Lake Haven retail marketing manager, Katrina Cooke, said the Stray Kutz Lake Haven team had excelled in 2009. "Stray Kutz have showed innovation in marketing their locally owned business to our Lake Haven shoppers, resulting in business growth over the last 12 months."

Emmah Bennett from Best & Less was recognised as the 2009 Team Member of the Year for her outstanding customer service. Nominated by Best & Less regional manager, David Langham, Emmah was praised for her dedication and commitment.

For the first time this year, nominations were open to Lake Haven shoppers, giving them the opportunity to recognise their favourite retailer for their customer service. More than 1,500 shopper nominations were received, with Lake Haven
Newsagency taking out the prize.

"This is a well deserved acknowledgment of outstanding best practices applied by all award winners," said Lake Haven centre manager, Mike Cochrane.

"It is important that both Centre Management and retailers of the Centre acknowledge peer achievements. It allows us to celebrate the successes of those individual retailers who have excelled in industry best practice."

Winners of the eight award categories were:

Best Retailer 2009 - Store Marketing:  Stray Kutz
Best Retailer 2009 - Sales Performance: De Costi Seafoods
Best Retailer 2009 -Visual Merchandising:  Butts Jewellers
Best Retailer 2009 - Customer Service: Telstra Shop
Retail Staff Member of the Year: Emmah Bennett from Best & Less
Excellence in Community Support 2009: Telstra Shop
Customer Choice Award: Lake Haven Newsagency
Retailer of the Year 2009: Stray Kutz

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