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Chris and Karen Coulson, Gosford (Karis) Furniture Removals & Storage

Posted by Phaedra Pym on 10 July 2019
Chris and Karen Coulson, Gosford (Karis) Furniture Removals & Storage

Committed to service excellence for more than 35 years

They say moving house is one of life's most stressful events. Chris and Karen Coulson have built a successful furniture removal and storage company by turning this and other key pain points around to look after customers and their goods like no other. Right from the start, they have observed and listened to what customers want and, importantly, what they don't want, and evolved their business model to suit. As Karen said, "Customers make the call and the stress is over because we flip their fears. We're professional, we turn up on time, we look after their things, we deliver their goods on time and we have the flexibility and the manpower to adapt to their specific needs, whatever they may be." You need only look at the consistent stream of positive reviews on the business website and the string of back-to-back service awards to appreciate why such a high percentage of the company's business is repeat and referred work. This is the story of Chris and Karen's unique and somewhat unconventional business journey.
 

Read the full story in CCBR

Author: Phaedra Pym
Tags: Cover Story

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